03 / INSURANCE · CHANGE ENABLEMENT
Making AI useful starts with making it understandable.
Helping business users connect Microsoft 365 Copilot with everyday work.
FROM FIRST TRY TO EVERYDAY PRACTICE
Understand.
Make the capability clear.
Try.
Connect it to a real task.
Apply.
Build confidence through practice.
Conceptual illustration · Not an actual client deliverable
The challenge
Business users with different levels of AI experience needed approachable guidance and relevant opportunities to practise, alongside support for Change Champions.
My role & scope
I supported Copilot adoption and change enablement for an insurance organisation, contributing to learning materials, training content and hands-on prompting activities.
My approach
01 / Lower the starting barrier
I helped shape quick-start guidance, tips and tricks, and FAQs around practical questions business users bring to a new tool.
02 / Connect learning to work
I supported training content that translated capabilities into everyday examples and made prompting more approachable.
03 / Create space to practise
I contributed hands-on prompting activities and Change Champions materials focused on relevance and confidence.
What I contributed
- Quick-start guidance, tips and tricks, and FAQs
- Business-user training content
- Hands-on prompting activities
- Change Champions enablement materials
What the work supported
The work produced practical learning resources to support business-user and Change Champions enablement. These contributions supported the adoption programme; planned licence and training targets are not presented as achieved results.
What this demonstrates
Learning experience design, change enablement, audience-aware communication and practical AI adoption.